Should your garment not arrive in time, Noti x Nature will issue a refund of the hire price with the exception of postage fees. This mirrors any online shopping experience.
No refunds will be given if you don't wear the garment during the rental period. This is because the items are extremely popular, and often clients are turned down as the item is already rented out. A credit note amounting the the price of your hired garment will be issued with the exception of postage fees.
If you do decide not to wear the garment during the rental period, or if you feel the garment is faulty, you must notify us within 24 hours of receiving the garment or you will not be compensated.
If you book a garment in advance, we ask that a 50% non-refundable deposit is made to secure the garment. The remaining fee must be paid when the dress is collected or, for interstate purchases, prior to the garment being posted. This is due to the high demand of our garments.
The deposit is non-refundable for change of mind, so please choose carefully when deciding to hire. Try ons are available for Brisbane clients only.